Technology

Technology Logic

  • Increase customer satisfaction through technology
  • Continue to improve communication with business partners (Clients, Inspectors, Brokers, Appraisers)
  • Give Clients access to data and work flow 24/7
  • Reduce turn-around timelines
  • Increase quality and accuracy of all service orders
  • Reduce risk exposure
    • Scalable
    • Redundant systems
    • Dedicated firewall
  • Continually enhance the security infrastructure
    • Polices and procedures
    • Breach monitoring and education
    • Refresh technology
    • Use best of breed industry practices

 
Technology Features

  • Task driven work flow
  • Vender performance scorecard system 

  • Robust reporting capabilities

  • Report writer for custom reports

  • Filtering and categorization capabilities at the user level

  • Context sensitive addressing

  • Context sensitive,  action auto-complete, ensures illogical actions not requested

  • Secure messaging

  • Provides a medium by which company confidential information can be shared between parties and provides a direct feed to system of record

  • Object oriented (service orders, properties, inspectors, brokers, appraisers)

  • Documents indexing

  • Provides mechanism to upload and download documents for any object (service order, inspector, etc.)

  • Customer and client dashboards

  • Professional profile management (inspectors, brokers, appraisers)

  • Email and SMS notifications

  • Web service integration